Story Metro Privacy Policy

We collect information in order to provide and improve the Service. This includes information you provide directly, such as your name, email address, account details, and any communications you send to us. We also collect information about how you use the platform, including reading activity, time spent on content, progress, engagement such as favorites or bookmarks, and general navigation behavior.

In addition, certain technical information is collected automatically when you use the Service. This may include your IP address, device type, operating system, browser type, timestamps, and approximate location derived from your IP address. This data helps us maintain performance, security, and usability.

Payments are processed through third-party providers such as Stripe. We do not store full payment details, but we may retain limited transaction information such as subscription status or billing history necessary to provide the Service.

We use the information we collect to operate, maintain, and improve Story Metro. This includes providing access to content, personalizing your reading experience, and ensuring the platform functions as intended. We also use data to calculate author payouts using aggregated usage information, to analyze performance and engagement, and to develop new features.

Additionally, we use information to communicate with users, including service updates and support responses, and to detect, prevent, and address fraud, abuse, or misuse of the platform. We may also use data to enforce our Terms of Service and Author Agreements, ensuring a fair and safe environment for all users.

If you are located in the European Economic Area, we process your personal data under several legal bases. These include processing necessary to perform our contract with you, such as providing access to the Service, as well as our legitimate interests in improving, securing, and operating the platform. In certain cases, we rely on your consent, such as for the use of non-essential cookies, and we may also process data where required to comply with legal obligations.

We do not sell personal information. We only share data in limited circumstances necessary to operate the Service or comply with legal requirements.

We may share information with trusted service providers who perform functions on our behalf, such as payment processing, cloud hosting, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We may also disclose information if required to comply with applicable laws, legal processes, or to enforce our agreements and protect the rights, safety, and integrity of Story Metro, its users, or others.

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. In some cases, we may retain aggregated or anonymized data indefinitely, as it no longer identifies individual users.

We implement reasonable administrative, technical, and organizational safeguards to protect your information. These measures include secure cloud infrastructure, encryption where applicable, and access controls to limit who can view or process data. While we take these steps seriously, no system can be guaranteed completely secure, and we cannot ensure absolute security.

Depending on your location, you may have specific rights regarding your personal information.

To exercise any of these rights, you may contact us at support@storymetro.com.

We use cookies and similar technologies to maintain user sessions, analyze how the platform is used, and improve functionality. Where required by law, we obtain consent before using non-essential cookies. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the Service.

Story Metro is intended for general audiences and is not directed specifically to children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that such data has been collected, we will take steps to delete it promptly.

To support author payouts and platform insights, we use aggregated and anonymized data derived from user activity. Authors receive performance data about their content, but this data does not include personally identifiable information about users. This ensures both transparency for authors and privacy for readers.

We may use collected information to detect, investigate, and prevent violations of our Terms of Service or Author Agreements, as well as to address fraud, abuse, or other harmful behavior. This helps maintain a safe, fair, and trustworthy environment for all users of the platform.

Your information may be processed in the United States or other jurisdictions where our service providers operate. Where required, we implement appropriate safeguards to ensure that your data is protected in accordance with applicable laws.

We may update this Privacy Policy from time to time. If we make material changes, we will notify users through email or platform notifications. Continued use of the Service after such updates constitutes acceptance of the revised policy.

If you have questions, requests, or concerns about this Privacy Policy or your data, you may contact us at: support@storymetro.com

For copyright concerns or DMCA takedown notices, please see our Copyright Policy, which lists our designated DMCA agent.